Работа Португалия

  • Работа

    Gaming Support Agent - Persian / Iranian

    1 година

    As a member of our Client's Player Support team you are going to provide AWESOME game support to all players their gaming community using support tools. You will engage with our Client's players in offline conversations, in-app chat and voice and provide feedback to our Client's team in Finland. You will be an ambassador of a brand and the first point of contact for players. You will be in charge of the players’ issues until a resolution has been identified. The role requires customer service experience and a passion for the client’s brand and for delivering a world class customer experience to the gaming community. Missions: • Provides excellent customer service and technical support to gamers via email in Persian/Farsi and English. • Provides a positive customer experience through, efficient, friendly, high quality response • Fields customer inquiries across all support channels: - Member Services - In-Game Support - Technical Support • Completes translations from English to required language for standard texts and templates. • Maintains a good working knowledge of games, services and mobile devices technical support. • Assists with knowledgebase maintenance, FAQ review, and pre-formatted responses. • Takes part in, and encourages active participation in team discussion activities. Essential Criteria: • Must have right to work in EU or refugee status • Be able to demonstrate a keen interest and passion for online and mobile gaming • Native speaker level in Persian/Farsi • Fluency in written and spoken English • Specialist Expertise - Demonstrates expertise with internet, internet application, iOS, Android and Windows mobile devices, mobile gaming; Good understanding of MS Windows and MS Office or equivalents • Working with Others - Team player with strong problem solving and conflict management skills; Friendly proactive attitude and great communicator in challenging situations • Problem Solving - Demonstrates problem solving and troubleshooting skills; Good reasoning and analytical skills • Planning & Organising - Good multi-tasking and typing skills • Creativity - Ability to think out of the box to amaze players and teammates Preferential Criteria: • Fluency in additional support language(s) • Passion for games • Customer Focus - 6 months outstanding customer service experience in a service driven environment

  • Работа

    Facebook Customer Representative with Turkish

    1 година

    Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? Facebook has reinvented social interaction and is the number one networking company with hundreds of millions of daily users. Responsibility • Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone; • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain; • Provide pre and post-sales support for all self-service products; • Provide product and tool support to enhance clients’ experience; • Identify trends and solve problems facing multiple SMB clients; • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions. • Provide vital product insights and feedback from our customers to engineering. Your Profile • Near native Turkish Speaker; • Good knowledge of English (B2 level); • Familiarity with online advertising products and social media; • +1 year working in a customer service related role; • Excellent communication skills: verbal, written, listening skills; • Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform; • Experienced in Call Center environment / Customer Support role; • Ability to multi-task and work under pressure; • Availability Monday to Sunday, including rotating weekends; • Eligible to work in Portugal. Our Offer • Excellent work opportunity in a leading multinational company; • Stable work and career progression; • Fixed-term, renewable employment contract; • Intensive training and integration phase; • Long-term career opportunities; • Free organized sport activities and events; • Private health insurance after 6 months of employment; • Reimbursement of your initial flight costs after 9 months* and airport pick up*; • Annually complementary return flight to your home country (within Europe);* • Possibility to live in one of our Client's apartments*. *for candidates who relocate to Lisbon If you are interested in this job opportunity, please send your CV in English. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 1355/- exp. 26.09.2016

  • Работа

    Travel Advisor with Turkish

    1 година

    Our Client is one of the leading online tour operators worldwide. Striving to be the absolute best in customer care and customer satisfaction, our Client has many partner companies, offering a variety of solutions for all the needs of travelers. Together with its affiliates our Client is responsible for over 100 locations in more than 60 countries. Responsibility • Assist customers while online booking of hotels, holiday packages and other travel-related services; • Telephone booking of services / sales (for incoming customer calls only); • Provide helpful and effective service for both “in travel” and “post travel” concerns; • Assist customers with questions regarding payment, changes, cancellation or any other concerns. Your Profile • Native level of spoken and written Turkish (mandatory); • Good level of English (preferably B2); • Passionate about traveling; • Familiarity with the travel industry (popular destinations, airlines, hotel chains); • Contact Center experience is a plus; • Good working knowledge of computers, MS Office and common internet applications; • Excellent communication skills and interpersonal skills; • Availability between 07h00 and 17h00 from Monday to Friday; • Authorization to work within the EU (mandatory); • Eligible to work in Portugal. Our Offer • Excellent work opportunity in a leading multinational company; • Stable work and career progression; • Intensive training and integration phase; • Private health insurance after 6 months of employment; • Fixed-term, renewable employment contract; • Long-term career opportunities; • Reimbursement of your initial flight costs after 9 months and airport pick up;* • Annually complementary return flight to your home country (within Europe);* • Possibility to live in one of our Client's apartments;* • Free organized sport activities and events. *for candidates who relocate to Lisbon If you are interested in this job opportunity, please send your CV in English. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 1355/- exp. 26.09.2016

  • Работа

    E-Commerce Customer Support with Turkish

    1 година

    Our Client stands for the newest generation of a virtual marketplace. This is how the future of commerce looks like. Using sophisticated algorithms, our Client creates personalized recommendations for products their customers love, making sure the best and most interesting products are shown to their users in the app and their inbox often before they know they want it. If you love working on all areas of the stack and to solve challenging problems, join our Client's team now! Responsibility • Support the customer before, while and after purchase; • Assistance with concerns regarding payment transactions and shipping; • Assistance with concerns regarding a broad range of customer accounts issues; • Mostly written communication with end users, so your written skills are essential. Your Profile • Native level of written and verbal communication skills in Turkish; • Good computer and Internet skills; • Good / elegant writing style; • Demonstrates sympathy and empathy; • Excellent communication skills, interpersonal skills and team spirit; • Flexibility and resilience; • Fast learning capacity; • Experience in telephone customer service / call center environment (preferred); • Authorization to work within the EU (mandatory); • Eligible to work in Portugal. Our Offer • Excellent work opportunity in a leading multinational company; • International career in a multicultural environment; • Possibility of cooperation with leaders in various industries; • Stable work and career progression; • Long-term development opportunities; • Fixed-term, renewable contract with the possibility of permanent employment; • Private health insurance after 6 months of employment; • Accommodation in a room in an apartment owned by our Client;* • Initial flight expenses refund;* • Free annual flight to country of origin (within EU);* • Free Portuguese language courses, water sport activities, soft trekking and much more! *For relocated applicants If you are interested in this job opportunity, please send your CV in English. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 1355/- exp. 26.09.2016