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Ref. No.: BW-TSE

About us:
Bulwork is the first IT recruitment agency in Bulgaria with more than 18 years of significant presence in the market. The company has established a reputation for delivering high-quality services to both candidates and clients. The company respects the candidates and always strives to find the most suitable and challenging job for them.

About our client:
Global Leader in Actionable Intelligence Solutions They create solutions for engagement management, security, surveillance and business intelligence. Their software and hardware products are made to assist customers in data analysis, specifically large data sets.

Due to expanding their business together with our client we are looking for a person to join their team as a:


As a Technical Support Engineer you will be the primary support person for company products on their international sites. On this positions you have to be fine with often travels out of the country about 2 weeks per month.

Main Responsibilities:
- Technical support to clients;
- Apply integration system upgrades, hardware and software installations;
- Basic diagnosis and troubleshooting of hardware and software issues after clients requests;
- Follow-up on customer service requests, tracking problems and solving them;
- Implement hardware and software resolutions and approved configuration changes;
- Maintenance activity on hardware and software systems;
- Preparations, documentation of production and update for site survey;

Required Skills:
- 3+ years of experience in IT
- MS Windows server installation, configuration and administration (Win2k3 onwards);
- Hardware knowledge and physical installation. Fault-finding to Field Replaceable Unit level;
- Database (Sybase ASE, Sybase IQ, MySQL, SQL Server);
- Storage technologies SAN/NAS (e.g. Netapp and EMC);
- MS Active Directory configuration and administration;
- Citrix and Linux (RedHat) configuration and administration
-Telecommunications protocols and technologies GSM / GPRS / 3G / UMTS / 4G (LTE) / PSTN / SS7 / E1 / T1;
- Excellent written and spoken English;

The company offers:
- Excellent remuneration package - one of the highest in Sofia!
- 25 days paid vacation and work-life balance;
- Chance to gain experience in the Agile environment;
- Friendly work environment;
- Flexible working hours;
- Snacks, drinks and fresh fruits in the office;
- Relax room in the office with tennis table and football table;

If you see yourself in this role, don’t hesitate and send your CV in English.

Confidentiality of all applications is assured! Only short-listed candidates will be contacted!
The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE.
Bulwork Company LTD - IT Recruitment Agency (license No 2107 from 01.09.2016 from MLSP).



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